Terms and conditions

Welcome to flo Reformer Pilates Ltd (trading as FLO Reformer Pilates). Studio address: Fryern House, 125 Winchester Rd, Chandler's Ford, Eastleigh SO53 2DR. By purchasing a membership, class pack, introductory offer, or booking a class with us, you agree to the following studio terms and policies. If you have any questions, please reach out to us at flo.chandlersford@hotmail.com.

Studio policies and guidelines

We aim to keep our boutique studio running smoothly for every client. Below you will find detailed information regarding memberships, payments, bookings, and health guidelines.

How do memberships and billing work?

All flo memberships are billed automatically through our booking platform, LegitFit, on a recurring basis. Membership payments are taken every 4 weeks unless stated otherwise. There are no joining fees.

Can unused class credits be carried over?

All classes must be used within the validity period. Unused credits cannot be rolled over or carried forward.

What are the cancellation terms for memberships?

Our flo Classic and flo Elite memberships require a minimum commitment period. Please ensure you submit your cancellation request in writing to flo.chandlersford@hotmail.com prior to your next billing cycle in accordance with your membership agreement.

Can I share or transfer my membership or class credits?

All memberships and class packs are strictly personal to the individual named on the account and cannot be transferred, shared, or gifted to another person.

What is the cancellation policy for individual classes?

Please cancel at least 24 hours before your scheduled class to receive your class credit back. Cancellations made within 24 hours or failure to attend will result in the loss of your credit. Repeated late cancellations or no-shows by unlimited members may result in booking restrictions at management's discretion.

Do I need to sign a health questionnaire before attending?

Yes, all new clients must complete a digital health screening form prior to participating in any class. Please inform your instructor of any injuries, medical conditions, or pregnancy before your session begins.

What should I wear and bring to the studio?

For hygiene and safety reasons, grip socks are mandatory on all reformer equipment. Please wear comfortable, supportive athletic wear and bring a personal water bottle.

Do you have parking?

Parking at flo is limited to two allocated spaces directly outside the studio. Please do not park in spaces reserved for other building occupants.

If the flo spaces are occupied, please use alternative public parking nearby. Waitrose car park offers up to 2 hours of free parking and is less than a 2-minute walk from the studio.

The building's entire car park is available for free parking from 5pm on weekdays and throughout the weekend.

What is your refund policy?

All membership payments, class pack purchases, and introductory offers are non-refundable once processed. For specific queries regarding medical holds or exceptional circumstances, please contact our team.

Ready to experience
flo Reformer Pilates?

Join our boutique Chandler's Ford studio today. Explore our flexible memberships and book your next reformer class online.